Returns / Exchanges
- The customer is responsible for all shipping and brokerage charges for returns or exchanges.
- International shipments should be marked "Merchandise Return" with a carrier that does not levy brokerage fees. The customer is responsible for any applicable brokerage or customs charges.
- Any items shipped COD or having additional brokerage fees that are charged to GoGravel upon delivery will be rejected.
For warranty claims, please contact us. Although GoGravel will assist international customers with warranty claims, items may need to be shipped to South Africa for inspection or repair. The customer will be responsible for these additional shipping charges. We offer a one-year manufacturer's warranty.
If you change your mind after you’ve placed an order, please contact us as soon as possible. We will do everything we can to assist you. However, after orders have been processed, they cannot be modified or cancelled.
You are responsible for the cost of shipping the item back to us. However, we will pick up the tab for shipping your new gear back to you.
Alaska, Hawaii, and international orders do not qualify for free shipping. All orders outside of the contiguous 48 US states will be charged our standard shipping rates. Oversize and hazardous parcels are not waived by our free shipping offer. In situations involving the receipt of defective, incorrectly shipped, or damaged items, please contact us. We will do whatever we can to assist you.